Instant WhatsApp Support
Connect directly with our USA support agent for quick orders, sizing help, or order updates.
Email Desk
Prefer official email communications? Send us an inquiry and we will respond within 24 hours.
USA Headquarters
100 Pet Haven Way, Austin, TX 78701, United States
Operating Support Hours
Mon - Sat: 8:00 AM - 8:00 PM EST
Sunday: Closed (WhatsApp open)
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Write To Us
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USA Customer Care
Why Shop with FURBABY?
- Fast USA Dispatch: Orders placed via WhatsApp ship out within 24 hours from US warehouses.
- 100% Non-Toxic: All toys, collars, and feeder bowls are vet-tested and safe.
- Hassle-Free Exchanges: Wrong collar or clothes size? We make size exchanges quick and easy.
Prefer Phone Calls?
Call our US support line directly at +1 9988998899 during standard EST business hours.
Common Questions
Frequently Asked Questions
Everything you need to know about ordering dog supplies with FURBABY
Ordering is super simple! Simply browse our product catalog, click "Order via WhatsApp" under any item, and a chat will open on your phone or desktop with pre-filled item details. You can confirm your sizing and shipping address directly with our support representative!
We offer fast 2-3 business day nationwide delivery across all 50 US states. Orders over $35 qualify for FREE shipping! You will receive a USPS/UPS tracking code directly via WhatsApp as soon as your parcel dispatches.
No worries! We offer a 14-day hassle-free exchange policy. Simply send us a message on WhatsApp (+1 9988998899) with your dog's neck or chest measurements, and we will send out the correct replacement size right away.
We accept all major credit/debit cards (Visa, MasterCard, American Express), Apple Pay, Zelle, and PayPal link payments sent directly through our WhatsApp secure checkout link.